CenterPoint Energy has launched a new mobile app for Indiana customers, reintroducing a dedicated app-based experience for account management, outage updates and energy usage tools.
This app marks the return of dedicated app-based functionality for Indiana and Ohio customers, following the retirement of the legacy Vectren mobile app in July 2024. Customers who previously used the Vectren app are encouraged to download the new CenterPoint Energy app to access the latest features and tools on their mobile device.
“At CenterPoint, we continue to explore various ways to connect with our customers and provide updated mobile-friendly tools to enhance their user experience. Through the new CenterPoint Energy app, customers can conveniently manage their accounts and receive important alerts directly to their smart devices," said Tony Gardner, CenterPoint's Senior Vice President and Chief Customer Officer. “We look forward to continuing to provide tools that help us better serve our customers in managing their bills and energy use."
Through the new CenterPoint Energy app, customers have access to the following features:
- Secure login: Customers can enable facial or fingerprint authorization in their device's app settings to quickly access their account.
- Account management on the go: Customers can use the app to view billing information, pay their bill through a variety of ways including Apple Pay, save multiple payment methods and request a payment extension.
- Electric outage updates: Electric customers can view CenterPoint's Outage Tracker in the app and report an outage.
- Energy usage data: Customers can view their historical energy use to better understand patterns and identify ways to save energy and reduce monthly costs.
- Bill reminders: With push notifications, customers can receive alerts notifying them their bill is due.
The CenterPoint Energy app is available for free download in the Google Play Store and the Apple App Store by searching, “CenterPoint Energy My Account." Learn more at CenterPointEnergy.com/App.
Recent customer experience improvements
The new mobile app is part of CenterPoint's broader, ongoing efforts to enhance how it communicates with and supports southwestern Indiana customers. In recent months, the company has also introduced new tools and features to improve the overall customer experience:
- Updated electric bill format: A simplified monthly bill layout that is designed to provide a clearer breakdown of monthly charges, helping customers better understand their energy use and how their bill is calculated. Learn more at CenterPointEnergy.com/MyItemizedBill.
- Outage Tracker: A mobile-friendly outage map that includes weather overlays, satellite views and a Spanish-language option. Visit CenterPointEnergy.com/OutageTracker to view current conditions and report outages.
- Action Center: A centralized online resource with safety tips, restoration updates and community information to help customers stay informed during outages and service interruptions. Explore at CenterPointEnergy.com/ActionCenter.
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