Fulton County Detention Center introduces new inmate communications service provider

fulton-county-detention-center-introduces-new-inmate-communications-service-provider

The Fulton County Sheriff’s Office is announcing the Fulton County Detention Center will have a new inmate communications service provider.

The changeover is expected in early April. Due to this change, family and friends will have to create a new account in order to communicate with someone who is incarcerated.

CIDNET, powered by Encartele, is the new provider and will be providing video visits, messages and phone calls. In order to use these services, those who have loved ones inside the Detention Center will have to create an account and provide money to an inmate’s account in order to communicate.

These are the steps in order to create a CIDNET account:

1) Go to customer.cidnet.net/ via your web browser.

2) Click the Register button

3) Type in your Email, Time Zone and First and Last Name

4) Click the Create Account button

5) Read the Terms of Use, then click Agree

6) Login to your e-mail and open the CIDNET e-mail.

7) In the e-mail, click the Complete Your Verification link

8) Choose a Security PIN and a Password

9) Click the Sign In button

After someone creates an account, they will have to take steps to complete the account, fill out some general information, add a phone number and verify it, add a photo ID, then link with the inmate at the Fulton County Detention Center. The request will be submitted to the Detention Center for approval.

After approval, data will have to be purchased since the CIDNET services are based on the amount of data transmitted. The data must be purchased through the inmate account and money can be deposited into an inmate’s account through a kiosk that will be located at the main entrance of the Fulton County Sheriff’s Office.

After completing the process, family and friends will be able to view what communication services will be provided by the Detention Center through CIDNET. The Detention Center reminds everyone that calls and messages are recorded and monitored and privileges may be revoked for violation of facility guidelines.

According to the Detention Center staff, visitors can come on site for visits or communicate with an inmate from their home. Each unit inside the Detention Center has a phone. There is also no direct person-to-person communication at the Detention Center and all visits much be scheduled ahead of time. There are also no collect calls that are allowed to be made.

Since the Detention Center began its operations inside its current facility in December of 2021, there has been no face-to-face visitation between the inmate population and the public.

More information will be released as it becomes available.

People can use the following links for assistance.

https://cidnet.net/

https://customer.cidnet.net/