4C Health partners with Mend to enhance access, engagement, outcomes in behavioral health care

Monday, June 23, 2025 at 9:32 AM

By Staff report

4C Health, a leading provider of behavioral health services across north central Indiana, is proud to announce a strategic partnership with Mend, a leading patient engagement software platform purpose-built for mental and behavioral health organizations.

This collaboration will streamline care delivery, enhance patient engagement, and further elevate the quality of care
through innovative digital solutions.

Mend's comprehensive platform addresses critical gaps in the care continuum by connecting patients, providers, and support systems through four integrated product families:

● Engage – Drives patient action with automated messaging, appointment reminders, and
digital check-in tools.
● Access – Simplifies the intake process with features like self-scheduling, smart scheduling,
and Mend Concierge for a faster, more responsive experience.
● Signal – Offers powerful analytics and real-time clinical insights through a unified screen
experience, enabling providers to track patient-reported outcomes and implement
measurement-based care.
● Fusion – Streamlines provider workflows by integrating Mend’s tools directly within the
EHR, eliminating the need to toggle between systems.

Together, these tools will empower 4C Health to reduce appointment no-shows, improve operational efficiency, and ensure timely access to vital behavioral health services—all without requiring EHR replacement or disrupting existing systems.

"We’ve been incredibly impressed by 4C Health’s forward-thinking use of technology, transformative service offerings, and deep commitment to patient-centered care,” said Warren Bates, CEO, Mend. “Mend’s superpower is getting patients to take action. When paired with an organization like 4C Health, the potential for impact is enormous. We’re excited to support their mission and make access to mental and behavioral healthcare even more seamless and effective."

Andy Hartley, Chief Operating Officer of 4C Health states, “4C Health remains committed to improving access to mental health care. Our partnership with Mend using their patient engagement tools helps us fulfill this commitment, and I am excited for the improved experience that will provide for our consumers”.