Summers of Kokomo receives Torch Award from BBB

The Better Business Bureau^® Serving Central Indiana (BBB) announced the 2025 Torch Awards for Ethics recipients.

The Torch Awards embody BBB’s mission of advancing marketplace trust and honor organizations whose leaders focus on the four C’s:

• Character of the organization’s leadership
• Fostering an authentic Culture
• Transparent relationships with Customers
• Impacting the local Community

“Each year, we have the privilege of recognizing businesses that lead with integrity and elevate trust across our marketplace,” said Cathy Armour, President & CEO of BBB Central Indiana. “This year’s recipients demonstrate that ethical leadership, customer care and community commitment are not just values—they’re daily practices that drive results and strengthen the entire business community.”

An independent panel of judges named the following BBB Accredited Businesses as BBB’s 2025 Torch Awards recipients:

Summers of Kokomo, Inc.
Commitment to Customers

At Summers of Kokomo, customer relationships are nurtured with as much care as technical expertise. The plumbing, heating and cooling company has served families since 1969 and built its reputation on honesty, reliability and respect. Summers’ transparent processes include printed summaries of services and warranties, on-site walkthroughs and follow-ups to confirm satisfaction.

As Director of Operations Austin McQuiston observes, “Sometimes serving customers means doing more than the job—it means caring for the person behind the problem.” 

When a new mother faced a plumbing repair shortly after bringing her baby home, the Summers team not only completed the work but also provided a grocery gift card as an extra measure of care. The gesture illustrated Summers’ belief that every customer is a person first, never just a transaction.

Lucas Oil Products
Character of Leadership

For more than 35 years, Lucas Oil Products has produced quality oils, additives and lubricants that power vehicles, industries and everyday lifestyles. Lucas Oil Product’s rapidly expanding global footprint is highlighted by cutting-edge research and development operations, evolving retail channels and high-tech manufacturing.

Lucas Oil Products bring strong leadership values to life — building on family legacy while bringing clarity, humility and purpose to the forefront. CEO Morgan Lucas and President Katie Lucas carry forward the vision of company founder Forrest Lucas, Morgan’s father, who built the business on hard work, common sense and doing right by people.

“Integrity is one of my guiding principles and a daily practice,” said Morgan Lucas. “Leadership isn’t about having all the answers—it’s about listening, learning and improving.”

Lucas Oil’s “It Works” philosophy functions as both a product promise and cultural expectation. Employees are empowered to uphold ethical practices, speak up when something doesn’t align with values and take initiative in solving customer challenges.

Creative Financial Group
Culture Built on Trust

Creative Financial Group delivers fiduciary, comprehensive guidance that integrates financial planning, strategic tax planning and wealth management. Since its founding in 2003, they have help its clients maximize retirement income, minimize taxes and achieve long-term security.

The firm works to create an environment where employees feel valued, trusted and supported, knowing that culture is what sustains both ethical practices and client relationships. As CEO Kurt Supe emphasizes, “Trust is the currency of our profession. We earn it daily through open communication, transparent advice and a culture that empowers our team to always do what’s right for the client.”

Leaders actively seek feedback from clients and staff, using structured evaluations, mentorship and ongoing training to reinforce ethical decision-making. Team members are encouraged to shape processes and take ownership of client relationships—ensuring issues are addressed quickly, solutions are personalized and communication is clear.

Nguyen Law, LLC
Impact in the Community

Founded to serve people facing complex legal challenges, Nguyen Law provides compassionate, multilingual representation to some of Central Indiana’s most vulnerable residents. The firm supports clients in their preferred language such as Hakha Chin, Burmese, Swahili and Vietnamese to help them understand their rights and navigate the legal system with confidence and dignity.

“Access to justice begins with being heard and understood,” said David Hoa K. Nguyen, Managing Attorney. “We meet clients where they are—culturally and linguistically—so they can make informed decisions. Our mission is to educate, advocate, and empower.”